Refund and Returns Policy
1. Return Eligibility
We accept returns within 30 days from the date you receive each product.
To be eligible for a return:
- The item must be unused, undamaged, and in its original condition.
- Proof of purchase may be required.
2. How to Start a Return
To initiate a return, please contact us at contact@30bridgette.com and provide your order number and reason for return.
After your request is reviewed and approved:
- We will email you a pre-paid return shipping label.
- Please do not send your return to the address printed on your package, as this may not be the correct processing location.
- Our administrative office is located at: 311 W 127th St #613, New York, NY 10027, United States. Depending on your location, the return label may direct your package to one of our partner warehouse facilities.
3. Return Shipping Costs
For all eligible returns, we cover the full return shipping cost.
4. Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, we will issue a full refund, including the original shipping fees.
- Refunds are processed to your original payment method within 2 business days.
- If a returned item does not meet eligibility conditions, we will inform you with the specific reason.
5. Exchanges
If you would like an exchange or replacement, please contact us within 30 days from the date you receive each product. We cover all shipping costs for approved exchanges or replacements.
6. Contact Us
If you have any questions about returns, refunds, or exchanges, feel free to contact us:
Address: 311 W 127th St #613, New York, NY 10027, United States
Email: contact@30bridgette.com
Phone: +1 845-330-3033
Business Hours: Monday – Saturday, 9:00 AM – 5:00 PM Eastern Time