Frequently Asked Questions (FAQs)
General Information
What is 30Bridgette?
30Bridgette is an online retailer specializing in wooden gifts and home décor products. Our products are designed to feel personal, meaningful, and timeless for everyday living and special occasions.
Where is 30Bridgette located?
Our business address is: 311 W 127th St #613, New York, NY 10027, United States
Do you have a physical store?
No. 30Bridgette operates exclusively online to manage production efficiently and deliver products directly to customers.
Products and Production
Are your products made to order?
Yes. Most products are made after an order is placed. Some items are personalized or produced using print-on-demand processes, while others are made in small production batches to maintain consistent quality.
Can I customize my product?
Customization is available for select products. Available options are clearly displayed on the product page. Please review all customization details carefully before ordering.
Orders and Processing
When is my order processed?
Orders placed before 2:00 PM Eastern Time (Monday-Saturday) are processed the same business day. Orders placed after this time, on Sundays, or on holidays are processed the next business day.
Can I cancel or modify my order?
Yes. Cancellation or modification requests are accepted within 6 hours of successful purchase. Please contact us immediately at contact@30bridgette.com with your order details.
Shipping
Where do you ship?
We currently ship only within the United States.
Which locations do you not ship to?
- Alaska
- Hawaii
- Puerto Rico
- Guam
- U.S. Virgin Islands
- APO/FPO addresses
- International destinations
How long does shipping take?
Handling time: 1-2 business days
Transit time: 7-10 business days
How much does shipping cost?
A flat shipping fee of $6.99 USD applies to all orders.
Will I receive a tracking number?
Yes. Once your order ships, tracking information will be sent to you by email.
Returns and Refunds
What is your return policy?
We accept returns within 30 days from the delivery date.
What items are eligible for return?
- Damaged or broken items
- Incorrect items received
- Items that significantly differ from the product description
- Items you no longer want
What items are not eligible for return?
- Items that have been worn, washed, or altered
- Items missing original tags or packaging
- Issues not caused by 30Bridgette
How do I start a return?
Email contact@30bridgette.com with your order number, proof of purchase, and photos or videos of the issue. Please wait for approval before returning any item.
Who pays for return shipping?
If the return is due to our error, we cover return shipping. For other reasons, the customer is responsible for return shipping costs.
When will I receive my refund?
Approved refunds are processed within 2-5 business days. Your bank may take an additional 10-15 business days to post the refund.
Exchanges
Do you offer exchanges?
No. We currently do not offer exchanges.
Payments
What payment methods do you accept?
All payments are processed securely through PayPal. You may pay using a PayPal account or a PayPal-supported credit or debit card.
When will I be charged?
Payment is charged at the time of purchase. Orders are confirmed only after successful payment processing.
Are there any hidden fees?
No. The total shown at checkout is the exact amount charged. We do not add hidden or processing fees.
Taxes and Currency
Are taxes included?
Applicable sales tax, if required, is displayed at checkout.
What currency do you use?
All prices are listed and charged in U.S. Dollars (USD).
Customer Support
How can I contact you?
Email: contact@30bridgette.com
What are your business hours?
Monday – Saturday, 9:00 AM – 5:00 PM (Eastern Time)