Refund and Returns Policy
1. Return Eligibility
We accept returns within 30 days from the date you receive the product. To be eligible, the item must be unused and in the same condition that you received it.
2. How to Start a Return
To request a return, please contact our customer service team via email at [email protected]. After receiving your request, we will provide you with detailed instructions and the return address.
3. Return Shipping
We will cover all return shipping costs for eligible returns.
4. Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, we will refund the full amount you paid (including the original shipping fees) to your original payment method. The refund will be processed within 2 business days. If a returned item does not meet our requirements, we will notify you with the reason for the rejection.
5. Exchanges
If you prefer an exchange or replacement, please contact us within 30 days of receiving your product. We will cover all shipping costs for exchanges or replacements.
6. Contact Us
If you have any questions, please feel free to contact us:
- Address: 311 W 127th St #613, New York, NY 10027, United States
- Email: [email protected]
- Phone: +1 303-536-7359
- Business Hours: Monday – Saturday, 9:00 AM – 5:00 PM Eastern Time