At 30BridGette, we take pride in delivering top-quality products and exceptional customer service. Our goal is to ensure your complete satisfaction with every purchase. If, for any reason, your order doesn’t meet your expectations, we’ve outlined a comprehensive refund and return policy below to protect your rights and make the process seamless. Please review the details carefully and reach out to us if you need assistance!

1. Refund Policy

We stand behind the quality of our products and offer a hassle-free refund process to ensure your peace of mind.

1.1 Refund Eligibility & Time Frame

To qualify for a refund, please submit your request within 30 days of receiving your order. The following conditions must be met:

• The product must be unused, undamaged, and in its original condition.
• It must include the original packaging, tags, and any accessories or free gifts provided with your purchase.
• The item must not fall under our list of non-eligible items (see Section 3).

1.2 How to Request a Refund

Follow these simple steps to initiate your refund:

1. Email us at contact@30bridgette.com with:
   • Your order number.
   • Clear photos of the product to verify its condition.
   • A brief explanation of your reason for the refund.
2. Once we receive your request, our team will respond promptly with detailed return instructions.
3. After we receive and inspect the returned item, we’ll process your refund via PayPal.

Processing Time: Refunds typically take 7–14 business days, depending on your bank or payment provider. If you haven’t received your refund within 14 business days, please contact us at contact@30bridgette.com for further assistance.

2. Return Policy

Returning a product to 30BridGette is straightforward. Here’s everything you need to know to ensure a smooth experience.

2.1 Return Conditions

To be eligible for a return:

• The product must be in its original, unused condition with no signs of wear or damage.
• It must include the original packaging, tags, and any accompanying accessories or promotional items.
• The return request must be submitted within 30 days from the date you received your order.

2.2 Who Covers Return Shipping Costs?

• 30BridGette covers the cost: If the return is due to our error, such as receiving the wrong item, a manufacturing defect, or damage during shipping.
• Customer covers the cost: If you’re returning the item for personal reasons (e.g., a change of mind), you’ll be responsible for the return shipping fees.

2.3 How to Return an Item

Here’s how to start the return process:

1. Send an email to contact@30bridgette.com including:
   • Your order number.
   • Photos of the product in its current condition.
   • The reason for your return.
2. We’ll reply with step-by-step return instructions, including a return address.
3. Once we receive and verify the product, we’ll process your refund or exchange (if applicable) within 7–14 business days.

3. Non-Eligible Items for Refund or Return

To maintain fairness and hygiene standards, certain items are not eligible for refunds or returns. These include:

• Products that have been used, damaged, or altered due to customer mishandling.
• Items missing their original packaging, tags, or accessories.
• Customized or personalized products designed specifically for you.
• Discounted or promotional items (eligibility depends on the specific promotion—check the terms at checkout).
• Products that have been washed, have unusual odors, or show signs of pet hair, dirt, or stains.
• Hygiene-sensitive items like underwear, socks, and swimwear (non-returnable for health and safety reasons).

For clarity on whether your item qualifies, feel free to contact us at contact@30bridgette.com.

4. Packaging Guidelines for Returns

To ensure your return arrives safely and meets our conditions:

• Place the product back in its original box or packaging.
• Use protective materials like bubble wrap or padding to prevent damage during transit.
• Securely seal the package with tape.
• Write the return address (provided in our email instructions) clearly on the package.

Proper packaging helps us process your return quickly and efficiently!

5. Exchanges & Replacements

Prefer a replacement over a refund? We’re happy to assist!

• Contact us within 30 days of receiving your order at contact@30bridgette.com.
• Include your order number, photos of the item, and your reason for requesting an exchange.
• If a replacement is available, we’ll ship it to you once we receive the original item. If not, we’ll process a refund instead.

6. Contact Us for Support

Have questions about our refund and return policy or need help with your order? We’re here to provide fast, friendly assistance!

• Email: contact@30bridgette.com
• Response Time: We typically reply within 1–2 hours.

At 30BridGette, your satisfaction is our priority. Let us make your shopping experience exceptional!