At 30BridGette, we’re committed to delivering quality products and attentive customer service. If for any reason you’re not satisfied with your order, we’re here to support you with a transparent and straightforward return and refund policy. Please read the information below carefully and feel free to contact us if you need assistance!

1. Return Policy

We aim to make your return process fast and easy.

1.1 Return Conditions

To be eligible for a return, the product must:

• Be in its original condition, unused, and undamaged.

• Include all original packaging, tags, and accessories.

• Have the return request submitted within 30 days from the date of delivery.

1.2 Who Covers Return Shipping?

• We cover return shipping costs.

1.3 How to Initiate a Return

To start the return process:

Email us at contact@30bridgette.com with:

• Your order number.

• Photos of the product in its current condition.

• A brief explanation of your reason for the return.

We will provide you with detailed return instructions, including the return address.

2. Refund Policy

After we receive and inspect the returned item, if it meets the return conditions, we’ll issue a refund to your original payment method within 7–14 business days.

Original shipping charges are non-refundable.

3. Product Exchanges & Replacements

Prefer to exchange your item instead of receiving a refund? We’re happy to assist:

• Email us at contact@30bridgette.com within 30 days of receiving your order.

• Include your order number, product photos, and the reason for the exchange.

• If the replacement is available, we’ll ship it once we’ve received the original item. If not, we’ll process a refund.

4. Items Not Eligible for Return or Refund

Certain products are not eligible for return or refund, including:

• Used or damaged items caused by the customer.

• Items missing original packaging, tags, or accessories.

• Customized or personalized products.

• Discounted or promotional items (eligibility depends on specific promotion terms at checkout).

• Items that have been washed, have unusual odors, pet hair, stains, etc.

• Hygiene-sensitive items such as underwear, socks, and swimwear (due to health and safety reasons).

If you’re unsure whether your item qualifies, please contact us at contact@30bridgette.com for clarification.

5. Packaging Guidelines for Returns

To ensure your return arrives safely:

• Use the original packaging if available.

• Wrap the product with protective materials (e.g., bubble wrap, foam).

• Seal the package securely with strong tape.

• Clearly write the return address provided in our email instructions.

6. Contact Support

Have questions about your order or need further assistance? We’re here to help!

Email: contact@30bridgette.com